The FCB does not accept returns or issue refunds for Certification Applications, Study Guides, or other published materials, unless the received goods are faulty. Refund requests are reviewed on a case-by-case basis, at the discretion of the Executive Director. Requests for refunds must be made by calling the FCB offices at 850-222-6314 or by sending a written request to firstname.lastname@example.org WITHIN 10 BUSINESS DAYS OF RECEIPT OF THE PRODUCT FROM THE FCB.
Certification fees are non-refundable.
Examination fees are non-refundable.
Renewal payments are non-refundable.